Using Structured On-the-Job Training to Enhance Team Performance published by the American Animal Hospital Association

You need to train your team on a new protocol for examining and testing your feline patients with renal disease. You meticulously worked on the logistics of the schedule. Two receptionists and technicians did not attend the session and an emergency pulled away one of your doctors and two additional technicians. On top of that, another receptionist called in sick. What are you to do? Will you conduct another training session that will be poorly attended. Will you provide the staff that missed the training with reading material that will never be read? Incorporating virtual instruction into your training mix can help.

Using structured on-the-job training to enhance team performance”